Privacy Policy

1. Introduction

1.1 Faber (the “Company”, “we”, “us” or “our”) respects your privacy and is committed to treating any information that we obtain about you with as much care as possible and in a manner that is compliant with all applicable data protection legislation including the EU General Data Protection Regulation (“GDPR”) and any national implementing laws in relation to the same (collectively, “Data Protection Legislation”).

1.2.1 what personal data we may collect about you in connection with providing you with our goods and services and your online interaction with Faber, which also includes email and social media channels.

1.2.2 how we collect, store, disclose, transfer, protect and otherwise process that information and for what purposes.

1.2.3 the lawful bases by which we process your personal data, how long we might retain your personal data, and the rights you have in relation to personal data we hold about you.

1.3 In this policy, terms defined in the GDPR, including “data subject”, “personal data”, and “processing”, have the same meaning when used in this policy. The words “include”, “including”, “such as” and similar words and phrases shall be construed to mean “including without limitation”.

1.4 This policy is intended to be communicated to you in a concise, transparent, intelligible, and easily accessible manner.  We appreciate that you may have queries or want to seek clarification as to its terms. If so, please use the “Contact Us” form on the Faber website.

1.5 Faber reserves the right to make changes to this policy to reflect any changes in Data Protection Legislation and best practices from time to time. The Company will endeavour to notify you of such changes, but you are advised to check for an updated version of this policy each time you interact with us through the Channels.

2. The personal data we collect

2.1 We collect personal data about you through when you access and use our websites (including by way of cookies – please refer to Faber Cookie Policy for more information) or when you register for an account on our website or subscribe for other services, contests, special events or our mailing list.  We will collect the following personal data when you;

• create an account;
• purchase a product from us;
• request technical support or other customer care support;
• participate in polls, surveys and questionnaires;
• communication, marketing and other preferences that you set when you set up your account profile;
• contact us (whether in writing, by email, by telephone or otherwise);
• post content on our social media pages; or
• otherwise, interact with us through the Channels.

2.2 The type of personal data we process may include;

• your name, username, password, email address, postal address, telephone number and other information provided by you;
• information relating to your searches and purchase history, for example, details of your orders, dates, times and frequency of visits to the website, demographic information such as postcode, preferences and interests;
• IP address, web browser type and version;
• Payment (such as credit card) information you use to pay for purchases is processed only to the extent, and for the duration, necessary to enable our third-party payment processors (see paragraph 6 for more information on the third-party processors we use) to process the relevant payment. No such payment information is retained or stored by us.
• Information obtained through the use of cookies when you use the website (please refer to Faber Cookie Policy for more information).

2.3 We do not process any special categories of personal data (including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

2.4 Our products and services are not directed to individuals under 16.  We do not knowingly collect personal information from individuals under 16.  If we become aware that an individual under 16 has provided us with personal information, we will take steps to delete such information.  If you believe that we have mistakenly or unintentionally collected information from an individual under 16, then please inform us via the Faber “Contact Us” page.

3. The purposes for which we process your personal data

3.1 We use the personal data for the following;

• we need to perform the contract we have entered into with you, including to operate our products or services;
• personalising content on the Channels;
• sending you promotional and marketing materials, notifications, updates and exclusive news;
• internal training and other internal uses to improve our services and customer experience (including improving our marketing and promotional offers, analysing channel usage statistics, improving content and product offerings and customising the content and layout of the Faber websites);
• responding to any correspondence from you including enquiries, comments, complaints and technical problems;
• administering any polls, services, questionnaires, contests, or special events which you may have subscribed for;
• recording your purchase history and managing your account with us; and
• market research and demographic studies.

3.2 We may process your personal data for the purposes set out in paragraph 3.1 ourselves or in conjunction with our third-party service providers in accordance with section 6.

4. The lawful bases by which we process your personal data

4.1 By accepting the terms of this policy, you give the Company your express, freely given consent to process any of your personal data in accordance with the terms of this policy. You may withdraw your consent given under this paragraph (in whole or in part) at any time by contacting the Faber via the “Contact Us” page.  You can also unsubscribe from different types of emails by following the unsubscribe link displayed at the bottom of each email. The withdrawal of your consent shall not affect the lawfulness of processing based on consent before withdrawal or the lawfulness of processing based on other lawful grounds as set out below.

4.2 Without prejudice to the consent given by you under paragraph 4.1 above, the Company may process your personal data in any circumstances where such processing is necessary:

• in order to perform any contractual agreement between us to fulfil an order placed by you;
• to comply with any applicable law or regulation, or
• for the purposes of the legitimate interests pursued by third parties or us. These legitimate interests include the purposes identified above in paragraph 3.1 but also include other general commercial interests and our internal administrative purposes.

5. What if you refuse to provide us with any personal data?

5.1 Where we need to collect personal data by law, or under the terms of an agreement we have with you, and you fail to provide that data when requested; we may not be able to perform the contract we have or are trying to enter into with you, for example, to provide you with products you have ordered.

5.2 Your refusal to submit personal data may limit your ability to participate in some activities or features of the Faber website.

5.3 We may lawfully obtain information from third parties or public sources, and we may process that information where it is an essential component of the products, we offer you.

6. Sharing information with affiliates and third parties

6.1 We may share personal data with our Artisans in order to provide goods to you and for the other purposes outlined in this policy.

6.2 We will not share any of your personal data with third parties except for those that facilitate our business and who may need to process your personal data to the extent necessary to provide those services:

• email service providers;
• web analytics services such as Google analytics;
• payment processing;
• credit reference and fraud prevention services (as well as law enforcement and fraud prevention agencies more generally);
• professional service providers, such as marketing agencies, advertising partners and website hosts;
• logistics companies;
• address verification services;
• integration platform providers;
• other third parties approved by you, such as social media sites; and
• any similar or replacement third parties from time to time.

6.3 We seek to ensure that any third party engaged by us who processes your personal data has policies and procedures in place to ensure compliance with the Data Protection Legislation.

6.4 We may share your personal information with third parties where we are required to do so by law enforcement officials to comply with the applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.

6.5 If a third party acquires us as a result of a merger, acquisition, or business transfer, your personal information may be disclosed and/or transferred to a third party in connection with such transaction. We will notify you if such a transaction takes place and inform you of any choices you may have regarding your information.

7. International transfers of personal data

7.1 As we operate globally, it may be necessary to transfer your information internationally. Your information may be transferred to and/or stored on the servers of our Affiliates or other third parties identified in paragraph 6 which are based outside of the European Economic Area (EEA).

7.2 However, we will not transfer your personal data outside of the EEA unless it is to a country or jurisdiction which the EU Commission has approved as having an adequate level of protection, or has appropriate safeguards are in place as set out in Article 46 GDPR or under Article 49 GDPR, such as in the form of a derogation equivalent provisions or subsequent Data Protection Legislation.

8. Your rights as a data subject

8.1 Subject to any conditions or requirements set out in the relevant Data Protection Legislation; you may have some or all of the following rights in relation to the personal data we hold about you:

• the right to request a copy of your personal data held by us;
• the right to correct any inaccurate or incomplete personal data held by us. You can update and amend your personal profile through the “My Account” section of the website. You can deactivate your account, or amend any personal data which cannot be modified online via the Faber “Contact Us” page;
• the right to request that we erase the personal data we hold about you;
• the right to request that we restrict the processing of your data (including for marketing purposes);
• the right to have your personal data transferred to another organisation;
• the right to object to certain types of processing of your personal data by us; and
• the right to complain (please see the Faber Complaints Policy).

8.2 The platform enables you to update certain information about yourself; for example, you may change your address or telephone number.  You can update your user profile or change your user settings on the platform.

8.3 As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.

8.4 Any Data Subject Access Request will usually be addressed free of charge.  However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive.

9. Storage and retention of your personal data

9.1 As a minimum, we will store your data for as long as is reasonably necessary to provide you with the goods that you have requested from us, which will take into consideration factors such as:

• our need to perform any agreements between you and us (including order fulfilment);
• our need to answer any queries or resolve any problems you may have;
• your continued consent to receive marketing and other emails and communications from us;
• the continued provision of our services to you; and
• our need to comply with legal requirements (e.g. relating to record-keeping).

9.2 If you tell us that you would like to delete your account, we will take steps to delete all the personal data we hold about you once it is no longer necessary for us to retain it (e.g. to fulfil any outstanding orders, resolve disputes, or as is permitted by applicable law or regulation).

9.3 For as long as we do store your data, the Company follows generally accepted industry standards. It maintains reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information you have provided.  The Company has security measures in place designed to protect against the loss, misuse, and alteration of the information under our control. Personal data collected by the Company is stored in secure operating environments that are not available to the public. The Company maintains information behind a firewall-protected server and uses SSL encryption for purchases made through our online store.

9.4 Notwithstanding our efforts to keep your personal data secure, please note that no transmission of information on the Internet is entirely secure.  To the fullest extent permitted by law, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide through the Channels. In addition, you are responsible for maintaining the strength and confidentiality of your login credentials.

9.5 We will notify you as soon as reasonably practicable if we have reason to believe that there has been a personal data breach by us (or your personal data held by us) which could adversely affect your rights and freedoms.

9.6 Our information collection, storage, and processing practices are reviewed regularly.

10. Links to Third Parties

10.1 Our website may link or redirect to other websites that are beyond our control. Such links or redirections are not endorsements of such websites or representation of our affiliation with them in any way, and such third-party websites are outside the scope of this policy.

10.2 If you access such third-party websites, please ensure that you are satisfied with their respective privacy policies before you provide them with any personal data. We cannot be held responsible for the activities, privacy policies or levels of privacy compliance of any website operated by any third party.

11. Questions and Complaints

11.1 For all questions or complaints about this policy, we would appreciate the chance to deal with your concerns before you approach the relevant data protection authority. Please contact us in the first instance by emailing the Faber Team at thefaberteam@faberartisans.com.  If you are not located in the European Union, please indicate that in your email or letter.

11.2 You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues, which in the UK is the Information Commissioner’s Office (ICO) (www.ico.org.uk)